Dispatch time frame

Ready to go items 1-2 days 

​Personalised items:

​Printed items: 3-5 days

Ceramic and Glassware: 7-15 days depending on processes.  Some personalised ceramic items go through various processing stages which could extend the dispatch time.  

​Laser engraving: 4-7 days

​We do our utmost to dispatch items as quickly as possible, however during busy seasons, there might be a short delay depending on the print queues.  In this instance we will give you regular updates on your order.

Delivery Time Frames:

Personalised Ceramics: 3 - 5 Days

Other Personalised Items: 3 - 5 Days

All Other Gifts: 2 - 5 Days

During busy periods these time frames may be extended by a day or two depending on couriers and Royal Mail.  

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail will not have tracking numbers.

Shipping Rates
We offer free shipping on all orders.  Faster delivery can be chosen at a charge of £6.99.  Faster delivery will ensure that your parcel is delivered the next working day following dispatch of your item as per the dispatch guidelines above.


Some items may be shipped from various warehouses which means that if you order a few varying products they may arrive separately depending on which warehouse they are shipped from.  For example, if you order a hamper and a personalised gift, the hamper will be sent from our dedicated food and drink warehouse and the personalised item will be sent from a different warehouse.  Even personalised items may come from different areas depending on the product and the type of personalisation offered.  

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.